The customer comes first within the hospitality industry and that is no exception at Ireti Provisions. Our Communications & Outreach Assistants help the local markets by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Communications & Outreach Assistant, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers quickly, consulting on products with compassion, or resolving their issues with a smile, the Communications & Outreach Assistant’s hospitality will be the difference between their encounter being just average or an exceptional one.

Like the hospitality industry, the primary purpose of the Communications & Outreach Assistant is to meet and exceed company sales goals in conjunction with cultivating a long-term relationship with our client’s customers. As a Communications & Outreach Assistant, you will discover the value of personal interactions through hospitality providing customers with a customized yet professional experience.

The responsibilities and tasks of the Communications & Outreach Assistant consist of:

• Understanding clients’ products to properly explain services and benefits to consumers and answer any questions so they get what they genuinely need
• Keeping a record of customer interactions, processed orders, and service schedules
• Taking initiative and demonstrating a “can-do” mindset, meeting challenges head-on no matter how difficult or stressful situations become
• Maintaining a positive and professional attitude and exemplifying trustworthiness and hospitality toward consumers and staff
• Train and learn to manage a team of Junior Communications & Outreach Assistants

We want someone in the Communications & Outreach Assistant role whose qualifications include:

• Minimum of a high school diploma
• At least one year in customer service, communications, sales role or hospitality positions such as retail or restaurant
• Ability to recognize, apply and explain your product or service knowledge
• Dedicate consistent learning and training to master the craft of hospitality to increase customer experience
• Be an effective problem solver
• Outgoing personality with a passion for helping others
• Passion for increasing in-person hospitality skill set to build better relationships
• Excellent communications skills

As an entry-level position, no matter your skill set or experience, we will train you to become confident in providing the highest level of customer service possible. If you have a passion for helping others, you will fit in with our company culture. We have created a collaborative environment that encourages all Communications & Outreach Assistants to feel that they are growing their personal skill set in communication, hospitality, routine, and confidence while advancing their careers in the process.

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